Main Menu

Frequently Asked Questions

General FAQ (6)

How do I get a RADAR accessible toilet key?

You can get an accessible toilet key also known as RADAR keys from DIAL (LEEDS).  They come in two different sizes; both are around 9-10 cm (4”) long but one has a large tab for people who would find that easier to grip.

Each key costs £3 if collected from our officeor £4 if supplied by post (second class).

An accessible toilets in Leeds factsheet is available via the Information Prescriptions link.

You can download an order form for RADAR keys from here.  Either print it and send it to us in the post or contact us if you need one to be sent to you.

Where can I get a Blue Badge?

You can apply for a Blue Badge by phoning the Leeds City Council Contact Centre on 0113 222 4401 (option 1) or online at

Click here for information on who is eligible for a Blue Badge.

You can also download a Department for Transport leaflet giving full details of the Blue Badge scheme here.

How do I hire a manual wheelchair from DIAL (LEEDS)?

DIAL (LEEDS) Wheelchairs can be hired by disabled people living in Leeds, or by disabled people visiting a Leeds resident.

We will need proof of identity and address when a hire agreement is signed.

You will need to sign a declaration of disability for exemption from the payment of value added tax (VAT).


Daily – 24 hours from time of collection: £3.00

Weekend – 12 noon Friday to 12 noon Monday: £5.00

Weekly – 7 days: £15.00

Wheelchair cushion – £2 per hire period.

A deposit of £20.00 also needs to be paid at the time of collection.  This will be returned to you at the end of the hire period.

For a wheelchair hire agreement click here.

For the wheelchair hire terms and conditions please click here.

Winter Fuel Payments

If you were born on or before 9th January 1952 you may be eligible for a Winter Fuel Payment to help pay for keeping warm in winter. This payment can be between £100 and £300, depending on your situation.  You should get a winter fuel payment automatically if you get the state pension or another social security benefit (but not Housing Benefit or Child Benefit).

Find out if you are eligible for this payment and how to apply by contacting the helpline or via the website.  if you call the helpline, you should have your National insurance number ready.

Claim forms must be received by the winter fuel payment centre by 31/03/15 for the next winter period.

Winter Fuel Payment Team

P.O.Box 10142



NG15 5WY

Helpline – 0845 915 1515

Text phone – 0845 601 5613




Cold Weather Payments

Cold weather payments are an automatic payment of £25.00 made by the DWP for any week were the temperature is forecast or recorded as below freezing (0 degrees celsius) at the designated weather station for your local area.  The temperature must be below zero degrees for a continuous 7 days.

You do not need to make a claim.

In order to get a cold weather payment you must either:

Be responsible for a child under 5 years old and in receipt of one of the following:

  • Income Support
  • Income based Jobseekers Allowance (JSA)
  •  Income related Employment and Support Allowance (ESA)


You are getting Child Tax Credit that includes a disabled or severely disabled child element,


you get Income Support, JSA or ESA that includes either a disability or pensioner premium,


You are in receipt of Pension Credit,


You are in receipt of income related ESA which includes either the work related activity component or the support component,


You have been awarded Universal Credit (please contact us for more details).

If you are a care home resident you will not qualify for a cold weather payment. 

Warm home discount scheme

You could get a £140 (for winter 2014 to 2015) discount on your electricity bill through the Warm Home Discount Scheme.

The money is not paid to you, it’s a one-off discount on your electricity bill, usually between October and March.

You can also qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter.

You qualify for the discount if in July  all of the following apply:

  • your supplier was part of the scheme
  • your name (or your partner’s) was on the bill
  • you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

The following energy suppliers are part of the scheme:

  • Atlantic
  • British Gas
  • Co-operative energy
  • EDF Energy
  • E.ON
  • Equipower (Ebico)
  • Equigas (Ebico)
  • First Utility
  • Manweb – see ScottishPower
  • M&S Energy
  • npower
  • Sainsbury’s Energy – see British Gas
  • Scottish Gas – see British Gas
  • Scottish Hydro
  • ScottishPower
  • Southern Electric
  • SSE
  • Utility Warehouse

If you qualify for the discount, you’ll get a letter this autumn or winter telling you either:

  • you don’t have to apply – you’ll get the discount automatically
  • to apply by 30 January 2016 – the letter will tell you why and how.

For more details either contact:

Warm Home Discount Scheme
Telephone: 0345 603 9439
Monday to Friday, 8:30 am to 4:30 pm
Warm Home Discount Team
Pink Zone, 1st Floor
Peel Park
Brunel Way

Or visit

- Enter Your Location -
- or -
Back to the top of the page.Back to the top of the main content.